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Step By Step Guide To Fix QuickBooks Error 12057

Step By Step Guide To Fix QuickBooks Error 12057

What is QuickBooks Error 12057?

QuickBooks Error 12057 is part of a series of errors related to QuickBooks’ Internet connectivity issues. This error typically occurs when QuickBooks fails to connect to the Internet, which is crucial for updating the software and its features. 

Causes of QuickBooks Error 12057

Understanding the causes of Error 12057 can help prevent future occurrences and assist in troubleshooting. Here are the primary causes:

  1. Internet Connectivity Issues: Poor or unstable internet connection can prevent QuickBooks from accessing the updates server.
  2. Network Timeout: QuickBooks might experience a network timeout, preventing it from accessing the server.
  3. Firewall or Antivirus Settings: These security measures might incorrectly block QuickBooks from accessing the Internet.
  4. Incorrect SSL Settings: QuickBooks requires correct SSL settings to connect securely to its servers. Incorrect SSL settings can lead to this error.
  5. System Date and Time Settings: Incorrect system date and time can cause security protocols to fail, including those used by QuickBooks.

Step By Step Guide To Fix QuickBooks Error 12057

Here’s a step-by-step guide to resolve QuickBooks Error 12057:

Step 1: Check Your Internet Connection

Ensure that your internet connection is stable and fast enough for QuickBooks operations. If necessary, you can test your internet speed online.

Step 2: Configure Your Firewall and Antivirus Settings

Make sure that your firewall and antivirus settings allow QuickBooks to access the Internet. You may need to add QuickBooks as an exception in your firewall or antivirus software.

Step 3: Correct SSL Settings

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options > Advanced.
  3. Scroll down to the Security section.
  4. Ensure that the boxes for Use SSL 2.0 and Use SSL 3.0 are checked.
  5. Click Apply and then OK.
  6. Restart QuickBooks and try updating again.

Step 4: Correct Your System’s Date and Time

  1. Right-click on the clock on your taskbar.
  2. Select Adjust date/time.
  3. Set the correct date and time, then click OK.
  4. Restart QuickBooks.

Step 5: Run QuickBooks as an Administrator

Running QuickBooks with administrator privileges can help bypass certain permission-related issues.

  1. Right-click on the QuickBooks icon.
  2. Select Run as administrator.

Step 6: Reset Your Internet Settings

  1. Open QuickBooks.
  2. Go to Help > Internet Connection Setup.
  3. Select Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet.
  4. Click Next and then Done.
  5. Try updating QuickBooks again.


What is QuickBooks Error 12057

QuickBooks Error 12057 can hinder your accounting workflow, indicating issues with internet connectivity during updates.

What should I do if QB Error 12057 persists after following these steps?

If the error continues, it might be helpful to reinstall QuickBooks or consult with a QuickBooks professional.

Can QuickBooks Error 12057 affect my data?

While Error 12057 itself does not directly affect your data, interruptions in updates can lead to issues with software performance and security.

Is there a way to prevent QB Error 12057?

Regular maintenance of your Internet settings, ensuring stable connectivity, and keeping your security software updated can help prevent this and other similar errors.


QuickBooks Error 12057 is a frustrating but fixable issue. By following the steps outlined in this guide, you can resolve the error and minimize any disruption to your business operations. Remember to maintain regular checks on your Internet and system settings to prevent such errors in the future.

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