What is QuickBooks Error 12157?
QuickBooks Error 12157 is part of the 12000 error series, which primarily affects QuickBooks’s updating mechanisms. This error arises when users try to update their software, and the process is hindered, leading to frustration and potential delays in regular accounting tasks.
Causes of QuickBooks Error 12157
Understanding the causes behind QuickBooks Error 12157 can help in troubleshooting and preventing future occurrences. Here are some common reasons:
- Internet Connectivity Issues: Poor or unstable internet connection can prevent QuickBooks from accessing the updates.
- Firewall or Antivirus Settings: Sometimes, firewall or security software settings block QuickBooks from connecting to the update servers.
- Multiple Instances of QuickBooks: Running multiple versions of QuickBooks on the same computer might lead to conflicts.
- Date and Time Settings: Incorrect system date and time settings can also cause this error to occur.
Step By Step Guide To Fix QuickBooks Error 12157
Let’s dive into the step-by-step process to resolve QuickBooks Error 12157:
Step 1: Correct Your Date and Time Settings
- Right-click on the clock on your taskbar and select Adjust date/time.
- Ensure that your date and time are correct and set the Time Zone appropriately.
- Click OK to save the settings and restart your computer.
Step 2: Configure Your Firewall Settings
- Open your firewall software and ensure that QuickBooks is listed as an exception or is allowed through the firewall.
- If not, you can manually add QuickBooks to the list of allowed programs.
- Save the changes and check if you can now update QuickBooks without error.
Step 3: Reset Your Internet Connection Settings
- Open QuickBooks and go to the Help menu.
- Select Internet Connection Setup.
- Choose the option Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet.
- After making this selection, try updating QuickBooks again.
Step 4: Run QuickBooks as an Administrator
- Right-click on the QuickBooks icon on your desktop.
- Select Run as administrator.
- Try to perform the update once again.
Step 5: Restore Advanced Settings
- Open Internet Explorer.
- Go to Tools > Internet Options > Advanced Tab.
- Click Restore Advanced Settings and then Apply.
- Restart your computer and try updating QuickBooks.
If these steps do not resolve the issue, you may need to uninstall and reinstall QuickBooks or seek assistance from a QuickBooks professional.
Frequently Asked Questions
Q1: Can QuickBooks Error 12157 affect all versions of QuickBooks?
A: Yes, it can affect any version of QuickBooks that requires online updates, including QuickBooks Desktop Pro, Premier, and Enterprise.
Q2: Is it safe to change firewall settings for QuickBooks?
A: Yes, it is safe as long as you add QuickBooks as an exception. This does not compromise your security but allows QuickBooks to communicate with its servers securely.
Q3: Should I contact QuickBooks support if I can’t resolve the error myself?
A: Yes, if the above steps do not resolve the error, contacting QuickBooks support is advisable. They can provide more tailored troubleshooting steps and solutions.
Q4: How often should I update QuickBooks?
A: It is recommended that QuickBooks be updated as soon as updates are available. Regular updates help avoid errors and ensure you have the latest features and security patches.
Q5: Can incorrect system date and time settings frequently cause QuickBooks errors? A: Yes, many QuickBooks errors, particularly those related to updates, can occur if your system’s date and time settings are incorrect. Ensuring these are accurate is a simple yet crucial step.
This guide aims to equip you with the knowledge and steps required to overcome QuickBooks Error 12157 effectively. By following these steps carefully, you can ensure that your QuickBooks software runs smoothly and continues to be a reliable tool for your financial management needs.