What is QuickBooks Error 1328?
QuickBooks Error 1328 occurs when updating, repairing, installing, or uninstalling QuickBooks. This error is displayed in a variety of ways on the user’s screen, but the file path mentioned in the error usually targets a .tmp file. The error message might display various codes depending on the specific issue with the update or repair process.
Causes of QuickBooks Error 1328
Understanding the causes behind this error is crucial for effective troubleshooting. Some common reasons include:
- Corrupted Software Installation: Improper or incomplete installation of QuickBooks software can lead to corrupted files, which may trigger this error.
- Network Errors: Interruptions during download or installation caused by network issues can corrupt the update files.
- Permission Issues: Insufficient permissions for Windows to install or modify QuickBooks can lead to QuickBooks error 1328.
- Antivirus and Firewall Settings: Overly aggressive antivirus or firewall settings might prevent QuickBooks from updating or installing properly.
- Windows Registry Errors: Errors in the Windows registry from a recent QuickBooks-related software change (install or uninstall) can also provoke this error.
- System Shutdown Errors: An abrupt system shutdown due to a power failure or system crash while QuickBooks is running could corrupt the software’s files.
Step-by-Step Guide to Fix QuickBooks Error 1328
Fixing Error 1328 involves a variety of strategies, from simple to more complex. Below is a structured approach to resolve this issue:
Step 1: Use QuickBooks Install Diagnostic Tool
- Download and Install the Tool:
- Download the QuickBooks Tool Hub from Intuit’s official site.
- Install and open the tool hub on your computer.
- Run the QuickBooks Install Diagnostic Tool:
- In the QuickBooks Tool Hub, select the Installation Issues tab.
- Click on the QuickBooks Install Diagnostic Tool. Allow the tool to run; it might take up to 20 minutes.
- Restart your computer after the tool finishes, and try updating or installing QuickBooks again.
Step 2: Repair Microsoft .NET Framework
- Access the Control Panel:
- Type “Control Panel” in the search box of the start menu and open it.
- Navigate to Programs and Features:
- Click on Programs and then Programs and Features.
- Click on Turn Windows features on or off.
- Repair .NET Framework:
- Check if .NET Framework 4.5 (or later) is enabled. If it is, try toggling it off and on.
- For older versions, such as .NET Framework 3.5 SP1, check the box to enable it.
- Click OK and restart your computer once changes are applied.
Step 3: Perform a Clean Install of QuickBooks
- Uninstall QuickBooks:
- Go to Control Panel > Programs and Features.
- Select QuickBooks from the list of programs and click Uninstall.
- Follow the prompts to complete the process.
- Rename Installation Folders:
- Use the QuickBooks Clean Install Tool from the Tool Hub to rename your old install folders. This allows QuickBooks to add new install files when you reinstall.
- Reinstall QuickBooks:
- Download the installation file from the QuickBooks website or insert the installation CD.
- Install QuickBooks as usual by following the on-screen instructions.
Step 4: Adjust Windows Permissions
- Modify Folder Permissions:
- Right-click the folder where QuickBooks is or will be installed (commonly Program Files).
- Select Properties, go to the Security tab, and click Edit.
- Ensure that all usernames and groups shown have Full Control.
- Run as Administrator:
- Right-click on the QuickBooks icon.
- Select Run as Administrator to ensure the software has sufficient permissions to make changes to your system.
Step 5: Temporarily Disable Antivirus and Firewall
- Temporarily turn off your antivirus and firewall to ensure these are not causing the issue. Be sure to turn them back on after testing.
By following these steps, most issues surrounding QuickBooks Error 1328 should be resolved, allowing you to return to normal operations with minimal disruption. If problems persist, contacting QuickBooks support or a professional IT service may be necessary for further assistance.