Books Handling

Step By Step Guide To Fix QuickBooks Error 15103

Step By Step Guide To Fix QuickBooks Error 15103

What is QuickBooks Error 15103?

QuickBooks Error 15103 is an update error that occurs when you try to download a QuickBooks update or an update for QuickBooks payroll service. It is usually accompanied by a message stating, “The update program cannot be opened, or the update program is damaged.” It’s part of the 15XXX series of errors related to QuickBooks update issues.

Causes of QuickBooks Error 15103

Several factors can lead to Error 15103 in QuickBooks. Understanding these can help in preventing future occurrences:

  • Corrupt Download/Incomplete Installation: If the QuickBooks software download is corrupt or the installation is incomplete, it can lead to this error.
  • Corruption in Windows Registry: Changes in the QuickBooks software (installing or uninstalling) can corrupt the Windows registry, triggering this error.
  • Malware or Virus Infection: Malware or virus infections can corrupt Windows system files or QuickBooks-related program files, leading to Error 15103.
  • Conflict with Another Program: Sometimes, other programs running on your computer can conflict with QuickBooks, causing the error.
  • Internet Connectivity Issues: Poor internet connection can disrupt the update process, resulting in Error 15103.

Step By Step Guide To Fix QuickBooks Error 15103

QuickBooks Tool Hub is a collection of tools designed to fix common errors, including Error 15103.

  1. Download QuickBooks Tool Hub: Go to the official QuickBooks website and download the latest version of the QuickBooks Tool Hub.
  2. Install: Once downloaded, open the file (QuickBooksToolHub.exe) and follow the on-screen instructions to install.
  3. Run QuickBooks Tool Hub: Open the tool hub and navigate to the Program Problems tab.

Step 2: Use Quick Fix My Program

  1. In the QuickBooks Tool Hub, select Quick Fix My Program.
  2. The tool will run and attempt to fix any program-related issues. This process can take a few minutes.

Step 3: Use QuickBooks File Doctor

  1. In the QuickBooks Tool Hub, go to the Company File Issues tab.
  2. Click on Run QuickBooks File Doctor. It can take up to one minute to open.
  3. In QuickBooks File Doctor, select your company file from the drop-down menu. If it’s not listed, browse to find your file, select Check your file, and then Continue.
  4. Enter your QuickBooks admin password and click Next.

Step 4: Manually Fix Windows Registry

This step involves editing the Windows registry, which should be done cautiously:

  1. Type regedit in the Windows search box and press Enter.
  2. Navigate to the registry entry associated with QuickBooks Error 15103 and back up this registry entry before making any changes.
  3. After backing up, make the necessary changes. If you need more clarification, seek professional assistance.

Step 5: Check Internet Explorer Settings

QuickBooks uses Internet Explorer for internet access, so its settings can affect the update process:

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Under the General tab, click Delete under Browsing History.
  4. Checkmark Temporary Internet files and website files and click Delete.
  5. Go to the Connections tab, click LAN settings, and ensure that the Automatically Detect Settings option is checked.
  6. Under the Advanced tab, scroll down to the Security section and ensure that Use TLS 1.2 is checked.

Step 6: Perform a Clean Install of QuickBooks

If the above steps don’t resolve the error, a clean install of QuickBooks might be necessary:

  1. Uninstall QuickBooks from the Control Panel.
  2. Download and run the QuickBooks Clean Install Tool from the QuickBooks Tool Hub.
  3. Reinstall QuickBooks using your original installation source.

Step 7: Update QuickBooks Manually

If the error occurred during an automatic update, try updating QuickBooks manually:

  1. Open QuickBooks.
  2. Go to the Help menu and select Update QuickBooks Desktop.
  3. Go to the Update Now tab and click Get Updates.
  4. Once the update is complete, restart QuickBooks.


QuickBooks Error 15103 can disrupt your accounting tasks, but with this detailed guide, resolving it should no longer be daunting. From understanding the causes to meticulously following the troubleshooting steps, you can ensure your QuickBooks is up-to-date and functioning efficiently. Remember, if you feel uncertain at any point, seeking professional help is always a wise decision to prevent unintended consequences.

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