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Step By Step Guide To Fix QuickBooks Error 15212

What is QuickBooks Error 15212?

QuickBooks Error 15212 typically appears when the payroll update process is interrupted or when downloading a QuickBooks update. This error is accompanied by the message “The payroll update did not complete successfully. Please try again.” It indicates that the update process has been compromised, potentially due to misconfigured system settings or irregularities in the Windows registry.

Causes of QuickBooks Error 15212

Understanding the root causes of QuickBooks Error 15212 is essential for effective troubleshooting. Here are the primary triggers:

  • Insufficient User Permissions: If the user needs to have adequate permissions to access certain file locations or settings, the update process may be obstructed.
  • Network Issues: Interruptions in your network connection can hinder the download and installation of updates.
  • Multiple Instances of QuickBooks: Running multiple versions of QuickBooks on the same machine can lead to conflicts, especially if they share the same update directory.
  • Incorrect Configuration of Shared Download: If the shared download is set up incorrectly, it can cause issues during the update process.

Step By Step Guide To Fix QuickBooks Error 15212

Here’s a detailed walkthrough to help you resolve QuickBooks Error 15212:

  1. Ensure Administrative Rights:
    • Right-click the QuickBooks icon on your desktop.
    • Select ‘Run as Administrator’.
    • This ensures the software has the necessary permissions to perform updates.
  2. Verify Network Stability:
    • Ensure that your internet connection is stable and uninterrupted.
    • Consider using a wired connection during the update process to avoid wireless connectivity issues.
  3. Simplify QuickBooks Installation:
    • Uninstall any unnecessary versions of QuickBooks that might be installed on your system.
    • This reduces the risk of conflicts between different software versions.
  4. Configure Shared Download Correctly:
    • Go to the ‘Help’ menu in QuickBooks and select ‘Update QuickBooks’.
    • In the ‘Options’ tab, check the ‘Shared Download’ setting.
    • Ensure it is set to ‘Yes’ and the download location is correct.
  5. Perform a Clean Install:
    • Uninstall QuickBooks from your computer.
    • Download and run the QuickBooks Clean Install Tool.
    • Reinstall QuickBooks and then attempt to update again.
  6. Reset Update Settings:
    • In QuickBooks, go to the ‘Help’ menu and select ‘Update QuickBooks’.
    • Click on the ‘Reset Update’ checkbox to clear all previous update downloads.
    • Click ‘Get Updates’ to redownload the necessary files.
  7. Check Windows Firewall Settings:
    • Ensure that QuickBooks is listed as an exception in your Windows Firewall settings.
    • This prevents the firewall from blocking QuickBooks during the update process.
  8. Update in Safe Mode:
    • Restart your computer in Safe Mode.
    • This will load only the essential drivers and background services.
    • Try running the QuickBooks update in this mode to check if third-party applications are causing the issue.

By following these steps, you should be able to resolve QuickBooks Error 15212 and restore the functionality of your QuickBooks software.


Q: What should I do if the error persists even after following the steps? 

A: Contact QuickBooks technical support for further assistance. They can provide more specific guidance based on your particular situation.

Q: Can QuickBooks Error 15212 lead to data loss? 

A: Typically, this error does not result in data loss, but it is always advisable to back up your data regularly, especially before performing updates.

Q: How often should I update QuickBooks? 

A: Install updates as they become available to ensure that your software includes the latest features and security enhancements.


QuickBooks Error 15212 can be a hindrance to your accounting tasks, but with the right approach, it can be resolved efficiently. By understanding the causes and following the detailed troubleshooting steps provided, you can ensure that your QuickBooks software runs smoothly and continues to be a reliable tool for your financial management needs. Remember, if you encounter any difficulties during the process, QuickBooks’ support team is just a call away.

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