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Step By Step Guide To Fix QuickBooks Error 15311

Step By Step Guide To Fix QuickBooks Error 15311

What is QuickBooks Error 15311?

QuickBooks Error 15311 occurs during program installation, while QuickBooks-related software is running, during Windows startup or shutdown, or during the installation of the Windows operating system. This error can cause your PC to crash, freeze, or stall, significantly disrupting your workflow.

Causes of QuickBooks Error 15311

Understanding the causes behind QuickBooks Error 15311 is crucial for troubleshooting. Here are some common reasons why this error may occur:

  • Improper installation or corrupt download of QuickBooks software.
  • Corruption in Windows registry from a recent QuickBooks-related software change (install or uninstall).
  • Virus or malware infection that has corrupted Windows system files or QuickBooks-related program files.
  • Interference from other programs mistakenly or maliciously deleted QuickBooks-related files.

Step By Step Guide To Fix QuickBooks Error 15311

Follow these detailed steps to resolve Error 15311 and get your QuickBooks up and running smoothly:

Step 1: Install a Digital Signature Certificate

  1. Search for QBW32.exe: Navigate to C:\Program Files\Intuit\QuickBooks to find QBW32.exe.
  2. Properties: Right-click on QBW32.exe and select Properties.
  3. Digital Signature Tab: Ensure that Intuit, Inc. is selected in the list.
  4. Details: Click on Details, and in the Digital Signature Details window, click on View Certificate.
  5. Install Certificate: In the Certificate window, click on Install Certificate. Follow the prompts and click Finish.

Step 2: Check Internet Connection and QuickBooks Settings

  1. Internet Explorer Settings: Ensure that Internet Explorer is set as your default browser.
  2. Time and Date Settings: Double-check that your computer’s date and time settings are correct.
  3. Connection Settings: Verify your Internet connection settings in QuickBooks to ensure they are configured correctly.

Step 3: Configure your Firewall and Antivirus Software

Your firewall and antivirus software may block QuickBooks from accessing the internet, which is necessary for updating and other functions.

  1. Firewall: Configure your firewall to ensure it allows QuickBooks.
  2. Antivirus: Check your antivirus settings to see if it’s blocking any QuickBooks processes. You may need to list QuickBooks as an exception.

Step 4: Perform a Clean Install of QuickBooks

If the error persists, a clean installation of QuickBooks might be necessary. This involves uninstalling the current QuickBooks installation, renaming the installation folders, and then reinstalling QuickBooks.

  1. Uninstall QuickBooks: Go to Control Panel > Programs and Features. Select QuickBooks and click on Uninstall.
  2. Rename Folders: Rename the installation folders located in the C:\Users\Public\Public Documents\Intuit\QuickBooks folder.
  3. Reinstall QuickBooks: Download a fresh install file from the QuickBooks website and follow the installation prompts.

Step 5: Run Reboot.bat

Running the reboot.bat file can help reset the QuickBooks application’s registry settings.

  1. Locate Reboot.bat: Right-click the QuickBooks Desktop icon and select Properties. Click Open File Location.
  2. Run as Administrator: Right-click on Reboot.bat file and select Run as Administrator. This will re-register QuickBooks related .DLL and .OCX files in Windows.


Q: Can QuickBooks Error 15311 affect my data? 

A: While Error 15311 itself doesn’t corrupt your data, frequent crashes and freezes could put your data at risk. Ensure regular backups.

Q: How often should I update QuickBooks? 

A: It’s recommended that QuickBooks be updated as soon as updates are released to avoid encountering errors due to outdated software.

Q: What should I do if Error 15311 persists even after following these steps? 

A: If the error continues, consider reaching out to QuickBooks support or a professional IT technician for assistance.

In conclusion, QuickBooks Error 15311 can be frustrating, but by following the steps outlined above, you can resolve the error and minimize disruptions to your business operations. Remember to maintain regular backups and keep your software up to date to prevent future errors.

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