What is QuickBooks Error 15420?
QuickBooks Error 15420 is an update error that typically occurs when the software fails to initialize the update process effectively. This error can prevent QuickBooks from downloading the latest updates, which is crucial for the software’s optimal functionality and security.
Causes of QuickBooks Error 15420
Understanding the roots of Error 15420 is essential for effective troubleshooting. Here are the most common causes:
- Misconfigured system settings or irregular entries in the Windows registry.
- Interference from antivirus software, which might mistakenly block QuickBooks updates.
- Internet connectivity issues that disrupt the download process.
- Outdated QuickBooks software that isn’t compatible with newer updates.
- Improper installation of QuickBooks leads to missing files that are crucial for updates.
Step By Step Guide To Fix QuickBooks Error 15420
Let’s delve into the comprehensive guide to resolving this error:
Step 1: Install Digital Signature Certificate
- Locate the QBW32.exe file, which is usually found in the C:\Program Files\Intuit\QuickBooks folder.
- Right-click on the QBW32.exe file and select Properties.
- Navigate to the Digital Signature tab and ensure that Intuit, Inc. is selected in the signature list.
- Click on Details, and in the Digital Signature Details window, click on View Certificate.
- In the Certificate window, click on Install Certificate.
- Follow the prompts and click Finish. Restart your computer and open QuickBooks to see if the issue is resolved.
Step 2: Configure Your Internet Explorer Settings
- Open Internet Explorer and go to Tools > Internet Options.
- Click on the Security tab and select the Trusted Sites icon.
- Click on Sites and add *.intuit.com and *.quickbooks.com to the trusted sites list.
- Close the Trusted Sites window and deselect the Check for server certificate revocation option under the Advanced tab.
- Apply the changes and restart Internet Explorer.
Step 3: Update QuickBooks to the Latest Release
- Open QuickBooks and go to the Help menu.
- Select Update QuickBooks Desktop.
- Click on the Update Now tab and make sure to check the Reset Update box to clear all previous update downloads.
- Click Get Updates to start the download. Once the download finishes, restart QuickBooks.
- Upon restart, if a prompt appears to install the Update, click Yes.
Step 4: Disable Conflicting Software
- Temporarily turn off any antivirus or firewall software that might interfere with the QuickBooks update process.
- Try updating QuickBooks again. Remember to enable your security software after updating.
Step 5: Use the QuickBooks Install Diagnostic Tool
- Download and install the QuickBooks Tool Hub.
- Within the tool hub, select Installation Issues.
- Click on QuickBooks Install Diagnostic Tool. Let the tool run, which might take up to 20 minutes.
- Restart your computer after the tool completes its process.
Frequently Asked Questions
Q: Can QuickBooks Error 15420 recur after fixing?
A: Yes, if the underlying issues like network instability or software conflicts are not resolved, the error can recur. Regularly updating QuickBooks and maintaining your system can help minimize this risk.
Q: What should I do if I am unable to fix Error 15420 myself?
A: If the error persists after following the troubleshooting steps, consider reaching out to a professional QuickBooks support technician for further assistance.
Q: Is it safe to disable antivirus software when updating QuickBooks?
A: Yes, it’s generally safe to temporarily turn off antivirus software during the update process. However, to protect your system from threats, ensure that you reactivate it immediately after the Update is complete.
In conclusion, QuickBooks Error 15420, while frustrating, is typically resolvable through careful troubleshooting and preventive measures. By following the step-by-step guide provided, users can effectively manage and rectify this issue, ensuring that QuickBooks runs smoothly and continues to be a reliable asset for your financial management needs.