Books Handling

Step By Step Guide To Fix QuickBooks Error 6189

QuickBooks Error 6189

What is QuickBooks Error 6189?

QuickBooks Error 6189 is primarily related to issues in accessing QuickBooks company files. This error is often accompanied by the message, “An error occurred when QuickBooks tried to access the company file (-6189, -816).” It indicates a conflict in accessing the company file over a network, possibly due to various internal or external discrepancies.

Key Symptoms:

  • Inability to open the company file.
  • The program may crash when trying to open the file.
  • Error messages are displayed, preventing transactions.

Causes of QuickBooks Error 6189

Understanding the causes is crucial to preventing future occurrences and pinpointing the right solution. Here are some of the common triggers:

  1. Multi-user Network Issues: If the network setup is incorrect, it can prevent users from accessing the file.
  2. Data Corruption: Corruption within the QuickBooks data files may manifest as this error.
  3. File In Use: Another user is using the company file in single-user mode, which can block access.
  4. Security and Permissions: Incorrect permissions for the company file’s folder can prevent access.
  5. Software or Hardware Problems: Occasionally, issues with your local machine or server hosting the file can cause this error.

Step By Step Guide To Fix QuickBooks Error 6189

Fixing QuickBooks Error 6189 involves several troubleshooting steps. Follow these meticulously to get your QuickBooks running smoothly again.

Step 1: Restart Your Systems

Begin by restarting the server and the workstations. This simple step can often resolve many network and hardware-related issues.

  1. Turn off all computers accessing QuickBooks.
  2. Restart the server first.
  3. Once the server is fully operational, turn on each workstation.

Step 2: Use QuickBooks Tool Hub

QuickBooks Tool Hub is designed to diagnose and fix common problems with QuickBooks Desktop automatically.

  1. Download and Install:
    • Download the QuickBooks Tool Hub from Intuit’s official site.
    • Install it on the server or the workstation where you access the company file.
  2. Run Quick Fix my Program:
    • Open the Tool Hub and go to the Program Problems tab.
    • Click on ‘Quick Fix my Program.’
    • The tool will run and attempt to fix any program-related issues.

Step 3: Check Data File Location

If you are in a multi-user environment, ensure that the company file is stored on a network drive. Do not use online syncing folders like Dropbox, Google Drive, or OneDrive.

  1. Move the company file to a local drive on the server.
  2. Ensure all users are pointing to the correct server path.

Step 4: Verify Network Accessibility

Make sure all users can access the file location over the network.

  1. Open File Explorer on a workstation.
  2. Try accessing the shared folder where the company file is stored.
  3. If there is an issue in network accessibility, consult with your IT team to fix network permissions and settings.

Step 5: Run QuickBooks Database Server Manager

If you host your company files on a server, use the QuickBooks Database Server Manager to scan your files and ensure proper configuration.

  1. Open the QuickBooks Tool Hub on the server.
  2. Go to the Network Issues tab and select QuickBooks Database Server Manager.
  3. Scan the folder containing the company file. This tool will configure the database server to allow access to the files.

Step 6: Check Permissions

Ensure that the QuickBooks company file folder has the correct permissions set for all QuickBooks users.

  1. Right-click the folder containing the company file.
  2. Select Properties > Security tab.
  3. Verify that all QuickBooks users have complete control or the necessary permissions.

Step 7: Use QuickBooks File Doctor

The File Doctor tool can help repair QuickBooks files and resolve network issues.

  1. Open the QuickBooks Tool Hub.
  2. Go to the Company File Issues tab.
  3. Click on ‘Run QuickBooks File Doctor.’
  4. Select your company file from the drop-down or browse to locate it manually.
  5. Let the tool diagnose and fix the issues.


QuickBooks Error 6189 can be disruptive, but following these steps will help you troubleshoot and resolve the problem efficiently, allowing you to get back to managing your business finances effectively. Always ensure regular backups and keep your QuickBooks updated to minimize potential issues.

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