What is QuickBooks Error PS036?
QuickBooks Error PS036 is a common issue that users face when the payroll update does not go as planned. This error manifests when QuickBooks cannot verify your payroll subscriptions. It typically displays a message stating, “PS036 There is a problem verifying your payroll subscription”. This error can hinder the processing of payroll updates, which are crucial for accurate and timely employee payments and tax calculations.
Causes of QuickBooks Error PS036
Understanding the causes of Error PS036 is essential for troubleshooting and preventing future occurrences. Here are some common reasons why this error might occur:
- Inactive Payroll Subscription: Your payroll subscription might have expired or become inactive due to non-renewal.
- Incorrect Service Key: Using an incorrect service key can prevent QuickBooks from recognizing your subscription.
- Damaged Data: Corrupted or damaged QuickBooks files, including the Paysub.ini file, can trigger this error.
- Multiple Payroll Agreements: Having multiple payroll agreements with an inactive Direct Deposit agreement can cause issues.
- Outdated QuickBooks Software: Running an outdated version of QuickBooks Error or outdated payroll tax tables can lead to compatibility issues and errors.
- Incorrect Employer Identification Number (EIN): If the EIN used in the software is incorrect or doesn’t match the one registered with your payroll subscription, Error PS036 can occur.
Step By Step Guide To Fix QuickBooks Error PS036
Resolving QuickBooks Error PS036 involves a series of steps that need to be carefully followed to ensure the payroll functionality is restored. Here is a detailed guide:
Step 1: Verify Your Payroll Subscription
- Open QuickBooks.
- Go to Employees > My Payroll Service > Account/Billing Information.
- Log in using your Intuit credentials to access the QuickBooks Payroll Account Maintenance page.
- Verify and ensure your subscription is Active. If not, renew or reactivate your subscription.
Step 2: Update Your QuickBooks Application
- Go to Help > Update QuickBooks Desktop.
- Click on the Update Now tab.
- Check the Reset Update box to clear all previous update downloads.
- Click Get Updates to start the download.
- Once the download completes, restart QuickBooks.
- Accept the option to install the new release when prompted.
Step 3: Rename the Paysub.ini File
- Open the folder where the Paysub.ini file is located. This file may be hidden, so ensure hidden files are visible in your folder options.
- Right-click on the Paysub.ini file and select Rename.
- Add .old at the end of the file name (e.g., Paysub.ini.old).
- Restart QuickBooks and try updating the payroll again.
Step 4: Perform a Clean Install of QuickBooks in Selective Startup
Sometimes, a complete reinstallation of QuickBooks in a selective startup mode is necessary to clear all errors:
- Prepare your QuickBooks installation CD or download file and license numbers.
- Switch to selective startup mode by running msconfig and selecting Selective Startup.
- Uninstall QuickBooks via Control Panel > Programs and Features.
- Reinstall QuickBooks and switch back to normal startup mode after installation.
FAQs
Q1: What is QuickBooks Error PS036
Q2: How often should I update QuickBooks to avoid these errors?
- It’s recommended that QuickBooks be updated every time a new update or patch is released. This ensures that all known bugs and issues, including payroll functionality, are resolved.
Q3: What should I do if I cannot find the Paysub.ini file?
- Ensure that you have enabled viewing hidden files and folders on your computer. If you still can’t find it, you might need to contact QuickBooks support for guidance.
Q4: Can incorrect tax table updates cause Error PS036?
- Yes, outdated or incorrectly installed tax table updates can contribute to this error. Always ensure your tax tables are up-to-date.
Q5: Is there a direct way to contact QuickBooks support for help?
- Yes, you can contact QuickBooks support through their official website or via phone for direct assistance, especially if the error persists after following the troubleshooting steps.