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Step-by-Step Guide to Fix QuickBooks Unexpected Error 5

Step-by-Step Guide to Fix QuickBooks Unexpected Error 5

What is QuickBooks Unexpected Error 5?

QuickBooks Unexpected Error 5 occurs when users try to access company files but are hindered by insufficient permissions or other issues related to the installation or setup of QuickBooks. This error is typically accompanied by a message stating, “Got unexpected error 5 in a call to NetShareGetInfo for the path.”

Causes of QuickBooks Unexpected Error 5

Understanding the causes of Unexpected Error 5 is crucial for preventing future occurrences. Here are some common reasons why this error might appear:

  • Incorrect User Permissions: If the user does not have the necessary permissions to access specific files or directories, QuickBooks may fail to perform the required tasks.
  • Damaged Network Data File: A corrupted .ND file (network data file) can prevent QuickBooks from accessing the company files over a network.
  • Malfunctioning or Outdated Software: Occasionally, bugs or outdated software versions can lead to unexpected errors.
  • System Instabilities: General issues with your PC, like improper shutdowns or virus infections, might corrupt files used by QuickBooks.

Step-By-Step Guide To Fix QuickBooks Unexpected Error 5

Follow these steps carefully to resolve the Unexpected Error 5 in QuickBooks:

Step 1: Verify User Permissions

Ensure that the user experiencing the error has adequate permissions to access the folder where the QuickBooks company file is stored.

  1. Right-click the folder containing the company file and select Properties.
  2. Go to the Security tab.
  3. Click on the user’s name and check the permissions in the lower box. Ensure they have full control or at least the necessary permissions to read/write.
  4. If permissions are incorrect, click Edit to modify them.

Step 2: Use the QuickBooks File Doctor

QuickBooks File Doctor is a tool designed by Intuit to fix issues related to company files and network connections.

  1. Download and install the QuickBooks Tool Hub from Intuit’s official website.
  2. Open the Tool Hub and select the Company File Issues tab.
  3. Click on Run QuickBooks File Doctor. This might take a few minutes.
  4. Select your company file from the drop-down or browse to locate it manually.
  5. Choose the Check your file option and click Continue.
  6. Enter your QuickBooks admin password and then click Next.

Step 3: Reconfigure Network Data File (.ND)

  1. Navigate to the folder containing your company file.
  2. Locate the corresponding .ND file—it will have the same filename as your company file but with an .ND extension.
  3. Delete the .ND file.
  4. Open QuickBooks and go to the File menu. Choose Utilities and then Host Multi-User Access. This step will recreate the .ND file.
  5. Try accessing the company file again.

Step 4: Update QuickBooks Desktop

Make sure your QuickBooks Desktop is updated to the latest release:

  1. Open QuickBooks Desktop.
  2. Go to the Help menu and select Update QuickBooks Desktop.
  3. Click on the Update Now tab.
  4. Check Reset Update and then click Get Updates.
  5. Once the Update is complete, restart QuickBooks.

Step 5: Check for System Issues

  1. Perform a thorough system scan for viruses or malware.
  2. Ensure that Windows is updated to its latest version.
  3. Check the integrity of your system files using the System File Checker tool by running sfc /scannow in the command prompt.

Frequently Asked Questions

What is QuickBooks Unexpected Error 5?

The QuickBooks Unexpected Error 5 pops up when the QB Database Service User can’t access the company file from its file location.

What should I do if the error persists after following these steps?

If the error continues, it might be due to deeper issues within your Windows system or QuickBooks installation. Consider reinstalling QuickBooks or contacting QuickBooks support for more specialized assistance.

Can this error affect the data integrity of my QuickBooks files?

While Unexpected Error 5 itself does not corrupt data, repeated crashes or disruptions can lead to data integrity issues. Regularly back up your data to prevent loss.

How can I prevent QuickBooks errors in general?

Regular software updates, consistent data backups, and healthy system practices, such as using antivirus software, can significantly reduce the likelihood of encountering errors.


QuickBooks Error 5can be a frustrating interruption, but with the right approach, it can be resolved efficiently. By understanding the causes, implementing the steps provided, and utilizing QuickBooks’ built-in tools, you can restore functionality and ensure that your accounting operations run smoothly. Remember, regular maintenance and updates are your best defense against common QuickBooks errors.

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