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Step By Step Guide To Fix QuickBooks Error 15270

Fix QuickBooks Error 15270

What is QuickBooks Error 15270?

QuickBooks Error 15270 typically appears with the message: “Error 15270: The (payroll) update did not complete successfully. The update is missing a file.” This error interrupts the updating process of payroll setups, potentially leading to incomplete transactions or data synchronization issues. It can be frustrating as it stalls your regular workflow, making it crucial to resolve promptly.

Causes of QuickBooks Error 15270

Understanding the root causes of QuickBooks Error 15270 is essential for effective troubleshooting. Here are some common triggers:

  1. Incomplete Installation: If QuickBooks installation is not done properly or the update files are corrupted, it may lead to this error.
  2. Internet Connectivity Issues: A stable internet connection is vital for updates; any disruption can cause the update to fail.
  3. User Account Settings: High User Account Control (UAC) settings can sometimes block QuickBooks from updating properly.
  4. Incorrect Service Key: Using an incorrect service key for QuickBooks payroll can prevent the software from accessing the necessary files during an update.
  5. Outdated Software: Not regularly updating QuickBooks can lead to compatibility issues with newer payroll files.

Step By Step Guide To Fix QuickBooks Error 15270

Resolving Error 15270 involves a series of troubleshooting steps. Follow these instructions carefully:

Step 1: Restart QuickBooks

Often, a simple restart can resolve many temporary glitches:

  1. Close QuickBooks.
  2. Reopen the software and go to the payroll update section.
  3. Try updating again to see if the error persists.

Step 2: Ensure Internet Connectivity

Ensure your internet connection is stable and strong:

  1. Try opening a webpage to confirm internet speed and stability.
  2. If unstable, reset your modem/router and reconnect.

Step 3: Adjust User Account Control (UAC)

Lowering the UAC settings can help:

  1. Go to the Control Panel.
  2. Type ‘User Accounts’ in the search box.
  3. Click on ‘Change User Account Control settings’.
  4. Slide the bar to “Never Notify” and click OK.
  5. Restart your computer and try updating QuickBooks payroll again.

Step 4: Verify Service Key

Make sure you’re using the correct service key:

  1. In QuickBooks, go to Employees > My Payroll Service > Manage Service Key.
  2. Check if the displayed service key is correct. If not, enter the correct one and hit ‘Add’.
  3. Click ‘Next’ and ‘Finish’ to complete the process.
  4. Try updating the payroll again.

Step 5: Update QuickBooks Manually

If automatic updates fail, try a manual update:

  1. Open QuickBooks and go to the Help menu.
  2. Select ‘Update QuickBooks Desktop’.
  3. Go to the ‘Update Now’ tab and check the boxes for the updates you need, especially payroll.
  4. Click ‘Get Updates’.
  5. Once the download is complete, restart QuickBooks and install the updates.

Step 6: Use QuickBooks Reboot.bat File

This utility can fix registry issues affecting the software:

  1. Close QuickBooks.
  2. Right-click on the QuickBooks icon on your desktop and select ‘Properties’.
  3. Click ‘Open file location’.
  4. In the folder, find and double-click ‘Reboot.bat’.
  5. A command prompt window will scroll files; wait until it closes automatically.
  6. Reopen QuickBooks and attempt the update again.

Step 7: Perform a Clean Install

As a last resort, a clean install can resolve underlying issues:

  1. Download and install the QuickBooks Clean Install Tool.
  2. Run the tool to uninstall QuickBooks.
  3. Reinstall QuickBooks and ensure it’s the latest version.
  4. Try updating the payroll.


QuickBooks Error 15270 can be a roadblock in your financial management tasks but is generally fixable with the right approach. By following the steps outlined above, you can resolve the issue and return to normal operations swiftly. Regularly updating your software and maintaining a stable internet connection can help avoid such errors in the future. If problems persist, consider contacting QuickBooks support for further assistance.

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