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Step-by-Step Guide to Fix QuickBooks Error 15222

Fix QuickBooks Error 15222

What is QuickBooks Error 15222?

QuickBooks Error 15222 is an update error that typically occurs when users try to download a payroll or QuickBooks desktop update. The error often manifests itself with an error message stating that QuickBooks failed to complete the update process. 

Causes of QuickBooks Error 15222

Understanding the causes of QuickBooks Error 15222 is essential for troubleshooting and preventing future occurrences. Here are the main reasons why this error might occur:

  • Internet connectivity issues: Poor or unstable internet connection can interfere with the update process.
  • Antivirus or firewall settings: Sometimes, your antivirus software or firewall might block QuickBooks from accessing the update server.
  • Incorrect browser settings: QuickBooks relies on Internet Explorer for various functions. Incorrect settings in Internet Explorer can lead to this error.
  • Expired digital signatures: QuickBooks uses digital signatures to verify the integrity and security of downloaded files. If these signatures are outdated, it can cause Error 15222.

Step-by-Step Guide to Fix QuickBooks Error 15222

Let’s break down the resolution into clear, manageable steps:

Step 1: Verify Your Internet Connectivity

  • Ensure that your internet connection is stable and strong enough to support the download process.
  • Try accessing other websites or services to confirm your network’s stability.

Step 2: Adjust Your Internet Explorer Settings

QuickBooks uses Internet Explorer for processing updates, so correct settings are crucial:

  1. Open Internet Explorer.
  2. Go to the Tools menu and select Internet Options.
  3. Navigate to the Security tab and ensure the security level is set to Medium-High.
  4. Move to the Connections tab. If you use a dial-up connection, make sure ‘Never Dial a Connection’ is selected. For LAN settings, ensure that the automatic detection settings are on.
  5. Under the Advanced tab, scroll down to the Security section and ensure that both the options ‘Use SSL 2.0’ and ‘Use SSL 3.0’ are checked.

Step 3: Update Antivirus and Firewall Settings

  1. Consult your antivirus or firewall documentation for instructions on how to allow exceptions for QuickBooks.
  2. Add the following QuickBooks domains to your firewall’s exception list:

Step 4: Install a Digital Signature Certificate

  1. Close QuickBooks and navigate to C:\Program Files\Intuit\QuickBooks.
  2. Right-click on the QBW32.exe file and select Properties.
  3. Go to the Digital Signature tab and ensure Intuit, Inc. is selected in the signature list.
  4. Click on Details and in the Digital Signature Details window, click View Certificate.
  5. In the Certificate window, click Install Certificate.
  6. Follow the prompts and click Finish. Restart your computer after the installation.

Step 5: Perform a Clean Install of QuickBooks

If all else fails, a clean installation might be necessary. This involves uninstalling the software, renaming installation folders, and reinstalling QuickBooks:

  1. Uninstall QuickBooks from the Control Panel.
  2. Rename the QuickBooks installation folders. This can be done manually or by using the QuickBooks Clean Install Tool.
  3. Reinstall QuickBooks Desktop from the official Intuit website.


QuickBooks Error 15222 can be a hindrance, but with the right steps, it can generally be resolved effectively. By ensuring stable internet connectivity, adjusting Internet Explorer settings, configuring antivirus and firewall exceptions, and installing digital signatures, you can overcome this error. A clean installation of QuickBooks might be the final step needed to get everything running smoothly again.

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