Books Handling

Step-By-Step Guide To Fix QuickBooks Script Error

QuickBooks Script Error

What is QuickBooks Script Error?

A QuickBooks script error is akin to hitting a roadblock on the information superhighway within the software. It occurs when QuickBooks attempts to execute a command but gets tripped up by a problem in the script of a web page—often one that’s being accessed within QuickBooks itself, such as a help page or a linked bank account page. The error usually appears in a dialog box with messages indicating that something went wrong with a script on the page.

Causes of QuickBooks Script Error

Before discussing the solutions, let’s discover what causes these script errors. Understanding the roots can help prevent future occurrences.

  1. Corrupted Data: Sometimes, the data within QuickBooks gets corrupted, leading to script errors.
  2. Browser Issues: QuickBooks relies on Internet Explorer settings, even if it’s not your default browser. Misconfigured settings can be the culprit.
  3. Script Processing: Certain scripts on web pages might not run as intended due to Internet Explorer security settings or script processing features.
  4. Third-party Interference: Occasionally, third-party applications, like antivirus software, can interfere with QuickBooks operations, causing script errors.
  5. Outdated Software: Using an outdated QuickBooks or Internet Explorer version can also lead to compatibility issues and errors.

Step By Step Guide To Fix QuickBooks Script Error

Now, let’s embark on our quest to resolve the script errors. Follow these steps meticulously, and you’ll be on your way to a smoother QuickBooks experience.

Step 1: Ensure the Error Details

Before anything, when the script error message pops up, note any specific error details it provides. This can be a clue to the underlying issue.

Step 2: Clear the Cache in Internet Explorer

Given QuickBooks’ reliance on Internet Explorer:

  1. Open Internet Explorer.
  2. Click on the gear icon and select “Internet Options”.
  3. Under the “General” tab, find “Browsing history” and click “Delete”.
  4. Please check the box for “Temporary Internet files and website files” and click “Delete.”

Clearing the cache can often refresh the settings and remove corrupted data that might be causing the script error.

Step 3: Disable Script Debugging

Turning off script debugging can prevent the error messages from popping up:

  1. Go to “Internet Options” from the gear icon in Internet Explorer.
  2. Navigate to the “Advanced” tab.
  3. Look for “Disable script debugging (Internet Explorer)” and “Disable script debugging (Other)” checkboxes. Make sure both are checked.
  4. Below, ensure “Display a notification about every script error” is unchecked.

Step 4: Turn Off Add-ons

Add-ons or plug-ins in Internet Explorer can interfere with QuickBooks:

  1. Open Internet Explorer.
  2. Click on the gear icon and select “Manage add-ons”.
  3. Disable add-ons, especially those not frequently used or recognized, to see if this resolves the issue.

Step 5: Verify Internet Explorer Settings

QuickBooks requires certain Internet Explorer settings to function correctly:

  1. Open Internet Explorer.
  2. Go to “Internet Options” and select the “Security” tab.
  3. Click “Trusted Sites” and then the “Sites” button.
  4. Add “*” to the list of trusted sites.

This ensures QuickBooks-related sites are trusted and can operate without hindrance.

Step 6: Verify That Active Scripting is Enabled

  1. In the “Internet Options” window, under the “Security” tab, click “Custom Level”.
  2. Scroll down to the “Scripting” section and ensure “Active Scripting” is enabled.

This allows scripts to run, which is essential for many QuickBooks functions.

Step 7: Update QuickBooks and Internet Explorer

Make sure you’re running the latest versions of both QuickBooks and Internet Explorer:

  1. For QuickBooks, go to the “Help” menu and select “Update QuickBooks Desktop”.
  2. Download the latest version from the official Microsoft website for Internet Explorer or update it through Windows Update.

Step 8: Run the QuickBooks Tool Hub

The QuickBooks Tool Hub is a treasure chest of tools designed to fix common errors:

  1. Download and install the QuickBooks Tool Hub from the Intuit website.
  2. Open the tool hub and select “Program Problems”.
  3. Run the “Quick Fix my Program” tool. This can resolve many script-related issues by fixing underlying program problems.

Step 9: Repair Internet Explorer

Since QuickBooks relies heavily on Internet Explorer, repairing IE can sometimes fix script errors:

  1. Open the Control Panel and go to “Programs and Features”.
  2. Find Internet Explorer in the list and choose “Repair” or “Change”. Follow the prompts to repair the installation.


Embarking on the journey to resolve QuickBooks script errors can seem daunting, but armed with this step-by-step guide, you can face the challenge. Remember, patience and meticulous following of each step can lead to a seamless QuickBooks experience, free from script errors. May your financial management be efficient, effective, and QuickBooks error-free!

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