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Step-By-Step Guide To Fix QuickBooks Unrecoverable Error When Opening Company File

Step-By-Step Guide To Fix QuickBooks Unrecoverable Error When Opening Company File

What is QuickBooks Unrecoverable Error When Opening a Company File?

The QuickBooks unrecoverable error, often encountered when opening a company file, is a critical issue indicating that the software has encountered a significant fault. This error typically manifests with various error codes, each pointing towards different underlying issues but generally symbolizing that QuickBooks has reached a point where it can’t ensure the integrity of its handling data.


  • A pop-up message displaying an error code usually consists of 10 digits in a “5 digits space 5 digits” format.
  • The error message might state, “QuickBooks has encountered a problem and needs to close.”
  • It occurs during the opening, creating, or updating of a company file.

What is QuickBooks Unrecoverable Error When Opening a Company File?

Several factors can trigger this error, including network issues and corrupted QuickBooks components. Identifying the root cause is crucial for an effective fix.

  1. Corrupted QuickBooks Company File: The primary reason is often a damaged or corrupted QBW file.
  2. Network Issues: Problems with the network connecting your computer to the QuickBooks server can lead to this error.
  3. Outdated QuickBooks Version: Running an outdated version of QuickBooks can cause compatibility issues.
  4. Improper QuickBooks Installation: An incomplete or improper installation can lead to unrecoverable errors.
  5. Corrupted Windows Components: Sometimes, the issue might stem from corrupted Windows components like .NET Framework or MSXML.

Step By Step Guide To Fix QuickBooks Unrecoverable Error

Fixing the QuickBooks unrecoverable error requires a systematic approach. Below is a step-by-step guide to help you resolve the issue and get QuickBooks running smoothly again.

Step 1: Use QuickBooks Tools Hub

QuickBooks Tools Hub is a collection of tools designed to fix common errors, including the unrecoverable error.

Download and Install QuickBooks Tools Hub:

    • Close QuickBooks.
    • Download the QuickBooks Tool Hub file and save it to your computer.
    • Open the file you downloaded (QuickBooksToolHub.exe) and follow the on-screen installation steps.
    • Open the tool hub by double-clicking the icon on your Windows desktop.

Run Quick Fix my Program:

    • In the QuickBooks Tools Hub, select the ‘Program Problems’ tab.
    • Click on ‘Quick Fix my Program’.
    • Wait for the tool to run. This might take a few minutes.
    • Open QuickBooks and your company file to see if the issue is resolved.

Step 2: Update QuickBooks to the Latest Release

Ensuring your QuickBooks is up-to-date is critical for both security and functionality.

  • Open QuickBooks Desktop.
  • Go to the ‘Help’ menu and select ‘Update QuickBooks Desktop’.
  • Go to the ‘Update Now’ tab and click ‘Get Updates’.
  • Once the update is complete, restart QuickBooks.

Step 3: Copy the Company File to a Different Location

If the error persists, try moving your company file to a different location and opening it from there. This can help if the error is related to the folder permissions where the file is stored.

  • Navigate to the folder where your company file (.QBW) is stored.
  • Right-click on the file and select ‘Copy’.
  • Paste the file on your Desktop or another easily accessible location.
  • Try opening the file from this new location.

Step 4: Use QuickBooks File Doctor

QuickBooks File Doctor is a tool that can help fix common file and network issues.

  • Open QuickBooks Tools Hub.
  • Go to the ‘Company File Issues’ tab.
  • Click ‘Run QuickBooks File Doctor’.
  • Please select your company file from the drop-down menu or browse to locate it.
  • Choose ‘Check your file’ and click ‘Continue’.
  • Enter your QuickBooks admin password and click ‘Next’.

Step 5: Manually Repair Windows Components

If the above steps don’t resolve the issue, you might need to manually repair or reinstall Microsoft components like .NET Framework and MSXML.

For .NET Framework:

    • Open the ‘Control Panel’.
    • Go to ‘Programs and Features’.
    • Click on ‘Turn Windows features on or off’.
    • Check if the .NET Framework 3.5 and 4.5 are enabled. If not, enable them and click ‘OK’.


    • Go to the Microsoft website and search for MSXML 6.0.
    • Download and install the MSXML 6.0 SP1 package.
    • Follow the on-screen instructions to complete the installation.

Step 6: Create a New Windows Admin User

Corrupted Windows user profiles can sometimes cause QuickBooks errors.

  • Open the ‘Control Panel’.
  • Go to ‘User Accounts’ > ‘Manage another account’.
  • Click ‘Add a new user in PC settings’ and follow the prompts to create a new admin account.
  • Log in with the new user account and try opening QuickBooks again.

Preventive Measures

To minimize the risk of encountering unrecoverable errors in the future, consider the following tips:

  • Regularly update QuickBooks to the latest version.
  • Back up your QuickBooks company file frequently.
  • Use QuickBooks on a stable and fast network connection.
  • Ensure your computer meets the recommended specifications for running QuickBooks.
  • Regularly scan your system for malware or viruses.


Encountering an unrecoverable error in QuickBooks when opening a company file can be daunting, but with the right approach, it’s usually fixable. This step-by-step guide can help you resolve the issue and prevent future occurrences. Remember, if you’re uncomfortable performing some of these steps, it’s always best to seek assistance from a professional or reach out to QuickBooks Error.

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